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		<title>True Leaders Talk &#8220;We&#8221; not &#8220;Me&#8221;</title>
		<link>http://www.vincero.co.uk/?p=397</link>
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		<pubDate>Tue, 22 May 2012 21:01:33 +0000</pubDate>
		<dc:creator>Robin</dc:creator>
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		<description><![CDATA[The Manchester City club captain, Vincent Kompany, is an example of a true leader. Understated on the field, emotionally in control even in adversity, always leading by example. At all times his contribution has been about “We” not “Me”. Perhaps the so called “giant of a leader”, Chelsea’s John Terry, could take a humble look [...]]]></description>
			<content:encoded><![CDATA[<p></p><p style="text-align: justify;">The Manchester City club captain, Vincent Kompany, is an example of a true leader. Understated on the field, emotionally in control even in adversity, always leading by example. At all times his contribution has been about “<em>We</em>” not “<em>Me</em>”. Perhaps the so called “giant of a leader”, Chelsea’s John Terry, could take a humble look at Kompany and learn something fundamental. Terry’s “leadership” is, in reality, nothing of the sort and one should ignore the much vaunted hype about his leadership credentials. Much of what he does and says is really about “John Terry” and not his teammates or the collective good. One need look no further than his personal ill discipline at a crucial point in the semi-final of the Champion’s League match against Barcelona and his self-serving reaction to being sent off. He owes everything to his teammates who ensured that, in the end, his moment of self-indulgence did not cost them their dream. Given the fact that he played no part on the pitch in the Final and that the real leaders were those others who stood tall in Munich, it is not far fetched to expect that Terry, while of course celebrating the club’s success, would keep out of the limelight of victory, which belonged not to him but to his teammates. Yet, predictably, we have seen him position himself at the centre, as if he were “there” on the night. A further demonstration that his real focus is “<em>Me</em>” not “<em>We</em>”. That is not the mark of a leader, rather a bad caricature.</p>
<p style="text-align: justify;">And so we remain perplexed that a manager as experienced as Roy Hodgson, a man who by all accounts understands and places great store by the importance and minutiae of team dynamics, should risk Terry&#8217;s inclusion in the England squad for the 2012 Euro Championship.</p>
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		<title>Leaders as Managers &#8230;.. Managers as Leaders</title>
		<link>http://www.vincero.co.uk/?p=324</link>
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		<pubDate>Thu, 10 Mar 2011 12:46:06 +0000</pubDate>
		<dc:creator>Robin</dc:creator>
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		<description><![CDATA[There is always a fevered debate as to whether managers also have to be leaders, and vice versa, but this debate is largely academic and ultimately pointless. Of course, there are examples of individuals who have operated successfully in both managerial and leadership roles (Napoleon Bonaparte and Dwight Eisenhower, to name but two), yet leadership [...]]]></description>
			<content:encoded><![CDATA[<p></p><p style="text-align: justify;">There is always a fevered debate as to whether managers also have to be leaders, and vice versa, but this debate is largely academic and ultimately pointless. Of course, there are examples of individuals who have operated successfully in both managerial and leadership roles (Napoleon Bonaparte and Dwight Eisenhower, to name but two), yet leadership and management are distinct and separate with their own requirements. Without going into an in-depth analysis of the differences here, suffice to say that leadership is outward facing and is about influencing followers to achieve objectives through vision, communication and inspiration, while management is about “the doing”, marshalling resources (both human and financial) to achieve objectives efficiently and optimally. Leaders provide the vision and the strategy, managers convert the vision into reality, the strategy into results. They require completely different (though not mutually exclusive) skill sets, where instinct and intuition (and even, sometimes, impulsiveness) are important components of a leader’s make-up, while analysis, logic and a systematic approach are required skills of a manager. Problems arise when individuals believe they can, or feel the need to, be both manager and leader in the absence of both sets of skills.</p>
<p style="text-align: justify;">We look back and generally view Winston Churchill as a great leader, yet that reputation owes itself almost exclusively to his performance under the specific conditions of the Second World War from 1939-45. Clearly, Churchill possessed great charisma, vision, the ability to communicate and to inspire but there are countless examples of him meddling in operational matters (not just during the War) when his skills of gut instinct and intuition lead him to erroneous conclusions, where analysis and logic were instead required. Fortunately during the War, when this tendency could have had serious consequences, he was tempered by individuals around him, such as Field Marshall Lord Alanbrooke, Chief of the Imperial General Staff. In his War Diaries*, Allanbrooke wrote of Churchill in July 1940, at a time when Britain stood on the brink of invasion by Nazi Germany:</p>
<p style="text-align: justify;"><em> </em></p>
<p style="text-align: justify;"><em>“Had an invasion developed I fear that Churchill would have attempted as Defence Minister to co-ordinate the actions of these various </em>[single service] <em>commands. This would have been wrong and highly dangerous, with his impulsive nature and tendency to arrive at decisions through a process of intuition, as opposed to ‘logical’ approach. Heaven knows where he might have led us!”</em></p>
<p style="text-align: justify;">Alanbrooke’s observation highlights this distinction between management and leadership. There is a role for both skill sets in their own right and, where an individual truly possesses both, it is to the distinct advantage of the organisation concerned. Take the example of a leader who understands clearly his limitations as a ‘man<a href="http://www.vincero.co.uk/wp-content/uploads/2011/03/richard-branson2.jpg"><img class="size-medium wp-image-328 alignright" style="margin: 10px;" title="richard-branson" src="http://www.vincero.co.uk/wp-content/uploads/2011/03/richard-branson2-300x232.jpg" alt="" width="254" height="195" /></a>ager’. Richard Branson is one of the outstanding business leaders of his generation, clearly possessed of vision, charisma, communication skills and the ability to inspire his staff and the loyalty of his customers. In fact, it is a testimony to the “Virgin” brand that whenever operational ‘glitches’ occur in any of the franchised Virgin businesses (for example Virgin Rail in the UK), customers tend not to blame Branson himself or the brand, rather the managers of the business unit concerned. Branson clearly understands that his fort<!-- @font-face {   font-family: "Arial"; }@font-face {   font-family: "Cambria"; }@font-face {   font-family: "Arial Narrow"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; } -->é is to provide vision, excitement and inspiration, and the encouragement of innovation, and it is no accident that he is usually at the forefront of publicity stunts and ventures that signal vigour and innovation. Yet, he also appreciates that he is not best at the minutiae of management, so he develops people and structures around him that provide those skills, to convert vision and passion into operational reality, without his immediate interference. That is not to say that Branson is not also a highly astute businessman, which he is, but on those occasions where he does venture too far into the minutiae of operational matters and is liable to make mistakes, his people know that they can say; “<em>Hands off, stick to what you are good at and leave the management to us</em>”, without fear of Branson taking umbrage. That is both a testament to the Virgin organisational culture and an indication of why Richard Branson is both a great and successful business leader. He provides the leadership and develops and trusts people around him to implement and deliver. If he were ever to stand as Mayor of London, for example, would any other candidate stand a chance?</p>
<p style="text-align: justify;">*   Alanbrooke, L. (2001). <em>War Diaries, 1939-1945</em>. p. 69</p>
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		<title>Money alone can’t buy success – motivation and high performing teams</title>
		<link>http://www.vincero.co.uk/?p=313</link>
		<comments>http://www.vincero.co.uk/?p=313#comments</comments>
		<pubDate>Wed, 01 Dec 2010 17:53:31 +0000</pubDate>
		<dc:creator>Robin</dc:creator>
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		<description><![CDATA[Over the weekend of 20th/21st November, Kolo Toure, one of the leading members of the Manchester City football team, publicly questioned the motivation of some of his team mates. “There are some players here, I am not scared to say, who are not working hard enough for the team … Some don&#8217;t do enough in [...]]]></description>
			<content:encoded><![CDATA[<p></p><p style="text-align: justify;">Over the weekend of 20<sup>th</sup>/21<sup>st</sup> November, Kolo Toure, one of the leading members of the Manchester City football team, publicly questioned the motivation of some of his team mates. “<em>There are some players here, I am not scared to say, who are not working hard enough for the team … Some don&#8217;t do enough in training but still expect to play. We all get big wages at City but some need to work harder. You cannot have a place in the team &#8211; even if you are an international &#8211; if you don&#8217;t show what you can do in training. As players, we have the best job in the world and if the manager said: &#8216;You haven&#8217;t worked hard enough, you will only get half your wages this week&#8217; it would make players fight harder</em>.”</p>
<p style="text-align: justify;">By way of background, Toure was bought from Arsenal in July 2009, reportedly on wages of £120,000 per week. Manchester City is probably the richest soccer club in the world, owned and financially backed by a member of the Abu Dhabi royal family, Sheikh Mansour bin Zayed Al Nahyan, and has a clear strategy of using those financial resources to establish itself amongst Europe’s elite clubs, after decades in the football wilderness. During the summer of 2009 alone, over £100m was spent on buying new players, yet so far without conspicuous success.</p>
<p style="text-align: justify;">Although there are examples of clubs having bought success on the pitch, notably Blackburn Rovers who won the Premier League in 1995 and Chelsea after being bought by Roman Abramovich, the reality is that enduring success of teams in highly competitive arenas depends on much more than the ability to buy and pay the wages of expensive sporting talent. In Blackburn Rovers&#8217; case, success at the top level was transitory and the club was relegated from the Premier League in 1999. To be fair to Chelsea, although Roman Abramovich&#8217;s millions allowed the club to emerge from decades of relative mediocrity by enhancing its squad with players hitherto beyond its reach, success was also the product of an inspirational manager, José Mourinho, who built a strong team dynamic that did produce results on the field of play.</p>
<p style="text-align: justify;">Manchester City may yet succeed in translating its financial muscle into success on the field but the outlook at the moment is not promising. Something in the mix will need to change. The team is capable of fine performances but this is inconsistent and the squad seems to be dysfunctional, not just amongst itself but also in how the players relate to the manager, Roberto Mancini. In plain terms, many of the players are probably at the club not because of any prior affinity but because Manchester City has suddenly acquired the ability to pay astronomic wages. It is these wages that motivate many of them, not the success of the team or the club.</p>
<p style="text-align: justify;">Motivation is the force that drives us to achieve objectives or goals. Individual task or job motivation can be categorised in two ways; extrinsic and intrinsic. Extrinsic motivation is where an individual&#8217;s task or job motivation is derived from factors external to himself/herself, such as financial reward or status, rather than intrinsic motivators where an individual is driven from within regardless of external forces. Classic intrinsic motivators include enjoyment in the job or task itself or the need to perform to one&#8217;s best ability. Having succumbed to the &#8216;siren&#8217;s call&#8217; of buying expensive talent in order to achieve rapid success on the field, Manchester City may be discovering the shortcomings of key members of its squad being mainly extrinsically motivated. Although extrinsic motivation does not necessarily mean that a player is uninterested in team or personal success, it is the primary reason why they are at the club and affects ability to sustain motivation to perform on the field. In an era of player portability, how many of them would remain at Manchester City absent their current wages and seek to build success on the field? The problem for the club is that they receive their wages regardless of individual or collective performance. Yes, it&#8217;s nice to win &#8230;. but £120,000 inbound week in week out regardless doesn&#8217;t half hit the spot. Kolo Toure identifies this precisely when he wonders if withholding players&#8217; wages would motivate them to &#8220;fight harder&#8221;. It isn&#8217;t going to happen &#8230; but he gets the point.</p>
<p style="text-align: justify;">So, you can&#8217;t necessarily just buy sporting success, especially when other teams are highly competitive on the field. To get the best out of a collection of individuals is a complex cocktail that involves more than their individual motivations. It&#8217;s an old but frequently overlooked adage that the 11 best players don&#8217;t necessarily make the best team; nonetheless, it remains true. In outline, there needs first to be a sense of unity, a belief that each member of the team is qualified to be there and committed to the collective future. In part, that is something that the manager or team leader can create (sometimes manufacture). Second, there needs to be a clear vision of what the team is trying to achieve and an understanding of each member&#8217;s role and the others&#8217; dependency. There is nothing more destructive to team cohesion and performance than the belief that some amongst you are being carried, especially when the stakes are high and powerful egos are involved. Take the Oxford and Cambridge Boat Race crews. During the long selection period and in the run up to the Race itself, each oarsman is motivated almost exclusively by a desire to perform better today than he did yesterday (a high need to achieve), to do his bit towards the collective output to the best of his ability. Having achieved a seat in the Blue boat is in itself little motivation; contributing to a boat that <span style="text-decoration: underline;">wins</span> the Boat Race is what drives. An oarsman does not need to like his fellow crewmen but he does need to respect their right to be in the boat and implicitly trust their commitment to the cause. For example, Steve Redgrave and the late Andy Holmes who won Olympic gold medals in 1984 and 1988 rowing together. For a fascinating insight into the motivations of such high performing individuals, and to the knife edge dynamics of high performing teams, see &#8220;The Last Amateurs&#8221; by Mark de Rond, a Cambridge academic who spent a year closely observing the 2007 Cambridge crew.</p>
<p style="text-align: justify;">Manchester City may cast an envious eye across the city to their neighbours at Old Trafford. What Sir Alex Ferguson has achieved at Manchester United is not the result of purchasing power alone. Granted, for much of the past 20 years he has been assisted by deeper pockets than most of his rivals but that did not guarantee success, let alone its repetition. That came from understanding how to harness individual motivation and skill to a strong and enduring collective effort, backed up by a brilliant tactical footballing brain. His story is not one of &#8216;one season wonders&#8217; &#8230; but that is for another day. It may be worth a prediction that Manchester City will not achieve anything like the same success until the people running the club realise that they need more players with a higher intrinsic motivation than at present. In the current game, paying top wages may be an indispensable part of assembling winning talent but it is simply not enough to turn potential into reality. That realisation is basic. Acting on it successfully is difficult.</p>
<p style="text-align: justify;"><strong><span style="text-decoration: underline;">Postscript (added 05/08/11)</span></strong></p>
<p style="text-align: justify;">As an interesting postscript, the Manchester United player, Paul Scholes, made a series of very interesting observations in July 2011 on retiring as a player. Commenting on both the current England squad and the team of which he was a part when he decided to retire prematurely from international football in 2004, his observations seem to point to the heart of why England as a football team have failed to succeed, particularly in the last decade or so despite containing talented and highly feted individuals.</p>
<p style="text-align: justify;">Scholes is widely regarded as one of the finest midfield players of his generation, a team player <em>par excellence</em> who always avoided the personal limelight. There was surprise when he announced his international retirement, though most commentators accepted his explanation at the time that he wanted to devote his energies to his club football and his family. It now seems, however, that Scholes had become disillusioned with the attitude and team ethic of some of his international colleagues. He charges that England&#8217;s lack of success is not due to a deficiency in talent, rather the ego of players selfishly chasing personal glory at the expense of collective success. <em>&#8220;I wanted to be part of a team and there were individuals who were after personal glory. Instead of making a simple pass of 10 yards, they might try to smack it 80 yards to get themselves noticed &#8230;  If you look at the Spain team now [the current World champions], they all seem to play for each other. There isn&#8217;t one of them who would try to do something in a game that doesn&#8217;t suit the team and the way they play. And that could happen here with England.&#8221;</em></p>
<p style="text-align: justify;">Scholes&#8217; observations are interesting because they illustrate the essential point that a cohesive team will nearly always outperform a collection of more talented individuals. Of course, this has its limits &#8211; there will be a tipping point when the disparity in ability between the opposing individuals becomes too great for team cohesion and spirit alone to be sufficient. Nevertheless, when opposing teams are relatively evenly balanced in terms of ability, it is the extras such as team cohesion and attitude that will make the difference. This perhaps explains why Greece was able to win the European Football Championship in 2004, at the expense of several more ostensibly talented teams (notably, including the England team that Scholes retired from after the tournament). The Greek team played as a unit, without individual stars and big egos, and ultimately prevailed. Since then, they have made little or no impact at international level, but for the duration of the 2004 tournament, they battled and performed as one unit. England, with all its star Premiership players and powerful egos, exited yet again at the quarter-finals to a Portugese team they were well capable of beating in normal time. In the 2010 World Cup, the destructive tensions produced by the egos of some of the England players (coupled with management&#8217;s failure to understand the specific dynamics and requirements of a squad when kept together for longer than usual) seems to have been the major contribution to one of the most abject sporting performances in England history.</p>
<p style="text-align: justify;">Contrast that with the Spanish squad. Yes, they had individual players with egos and profiles every bit as big as the England players, yet the difference is they were prepared to subsume all individuality to the benefit of collective success. This gave them the confidence to play some sublime football, even when under pressure &#8211; don&#8217;t forget, they unexpectedly lost 1:0 to Switzerland early on, with Spanish Press recriminations against their goalkeeper for allegedly being distracted by his girlfriend from the sidelines! Likewise, the success of a very young German team who humiliated England 4:1. The Germans played as a unit, as they invariably do in tournaments, and they went on to humiliate the talented and much fancied Argentinians (Lionel Messi, Carlos Tevez &amp; Co). Both the Argentinians and the Brazilians (also very talented and fancied to win the tournament) fell apart as teams when the going got tough and, in their losing knockout matches against Germany and Holland respectively, it is noteworthy that players on these teams started bickering with and blaming each other when they fell behind.</p>
<p style="text-align: justify;">Cast your mind back to 1966, the only time when England has had international footballing success. It seems no coincidence that Alf Ramsey&#8217;s squad won the World Cup by playing as an effective unit, with individual players fitting the system Ramsey had devised. Jack Charlton arguably was nowhere near being the best individual centre-half in the country but he was what Ramsey required. It is not the case that the team did not have star players &#8211; Bobby Charlton, Bobby Moore and Jimmy Greaves were all big stars of their day &#8211; yet the idea that they would behave or display attitudes akin to some England players of today was anathema. As it happened, Jimmy Greaves was injured early in the tournament and a novice Geoff Hurst got his chance in the team. Come the final, Greaves was fit, on form and available for selection but Ramsey decided that Hurst better fitted the team and tactics that he required on the day to face West Germany &#8230; the rest is history. No doubt, Greaves was personally devastated to miss out on playing in the Final but have you ever heard of any public acrimony? Imagine today if England got to a final and, for example, Wayne Rooney or John Terry (fit, on form and available for selection) was dropped for reasons of team effectiveness on the day &#8230; what would be the reaction? It would take a brave and enlightened manager to make such a selection. And, perhaps, there&#8217;s the rub of it.</p>
<p style="text-align: justify;">And the moral of the tale? If you are good, yet not especially talented as a team, you will likely prevail if you channel all individual effort and output towards team success. No matter how individually talented you may be as a group, if you lack cohesion or a team ethic, you will fail as a collection of individuals when it matters under pressure. If, however, you are a collection of talented individuals who can also harness all that talent for the benefit of the collective, you will be unstoppable.</p>
<p style="text-align: justify;"><strong><span style="text-decoration: underline;">Further Postscript (added 29/09/11)</span></strong></p>
<p style="text-align: justify;">The Manchester City player and former club captain, Carlos Tévez, reportedly refused to leave the substitutes&#8217; bench and come on to the field of play in a Champions League match against Bayern Munich, in escalation of his feud with manager, Roberto Mancini. Writing in The Times newspaper on 29 September 2011, football correspondent Oliver Kay posed the questions; &#8220;<em>Why are there so many negative stories in the media about their club? Why does it seem that, even in the best of times, they are only ever one bad result from getting the crisis treatment?</em>&#8221; His answer is straight to the point; &#8220;<em>Because it still looks, sounds and feels like the whole thing is bound together with sticking plaster; because stories of unrest and dissatisfaction filter out of the dressing room like at no other big club (though Liverpool, for at least 18 months before Kenny Dalglish’s appointment as manager in January, and Chelsea, have come close in recent seasons); because there is still a sense that Roberto Mancini and his many admirable players are swimming against a tide that is whipped up and polluted by self-interest and a lack of true togetherness; because, while they should not be, they really are only ever one bad result away from crisis</em>.&#8221; Oliver Kay goes on to observe; &#8220;<em>There is an obvious contrast to be drawn with the situation Sir Alex Ferguson presides over at Old Trafford. We should not overlook the problems Ferguson has endured with players such as Ruud van Nistelrooy, Gabriel Heinze and even Wayne Rooney in recent years</em> &#8230;&#8221; Although Manchester City have made a strong start to the 2011/12 Premiership season, like Oliver Kay, one cannot help get the feeling that it is only a question of time before a series of disappointing results or performances tears apart the &#8220;sticking plaster&#8221; that temporarily holds together the disparate egos and agenda of the Manchester City squad. Roberto Mancini and the club still have a long way to go to match the enduring success of their Manchester neighbours. Building, managing <span style="text-decoration: underline;">and sustaining</span> high-performing teams is not easy, as another manager at the Emirates is discovering to his cost.</p>
<p style="text-align: justify;"><strong><span style="text-decoration: underline;">Further Postscript (added 31/10/11)</span></strong></p>
<p style="text-align: justify;">Carlos Tévez’s alleged refusal to come on to the pitch as a substitute during Manchester City’s Champions League match against Bayern Munich on 27 September 2011 appears to have been the catalyst for creating a greater sense of collective responsibility amongst the players and enhancing the authority of both the manager, Roberto Mancini, and the Club at the expense of ‘player power’. Since that match, the team has delivered win after win, most notably a 1-6 humiliation of reigning champions and arch-rivals, Manchester United, at Old Trafford. Manchester City now sit 5 points clear at the top of the Premier League and are playing with a real sense of purpose and self-belief. Although City’s present League position means nothing yet in terms of trophies, it is interesting to note that the backlash against Tévez and his isolation following the incident during the match in Munich seem to have focused the squad on their collective responsibilities and created the sort of ‘togetherness’ that successful teams require. Even the hitherto erratic and individualistic player, Mario Balotelli, seems to have harnessed his talents to the team’s requirements, with demonstrable results. It is counter-intuitive but could it be that Carlos Tévez’s moment of individual petulance has provided the stimulation for a vital ingredient that might transform Manchester City’s squad from a collection of highly paid, egotistical, players into a high-performing and successful team that delivers the results and trophies warranted by the money spent by the Club’s owners? Of course, winning matches has a momentum of its own but something seems now to be different in the ‘light blue’ half of Manchester.</p>
<p style="text-align: justify;"><strong><span style="text-decoration: underline;">Further Postscript (added 8/11/11)</span></strong></p>
<p style="text-align: justify;">In an interesting further example, England Rugby Union fly half Jonny Wilkinson has poignantly criticised his international team mates in his autobiography for their attitude during the recent rugby World Cup, a competition in which England markedly underperformed, losing in the quarter finals to a mediocre French side.</p>
<p style="text-align: justify;">Wilkinson’s accusation is that some of the players lacked the hunger to perform well and this was manifested in off the field indiscipline and self-indulgence. Recording an occasion when he addressed his fellow squad members following an unconvincing victory in their second match of the tournament, Wilkinson writes; “<em>I tell [them] … there’s sometimes a lack of hunger on the field, a lack of desire to get things right … The basics [of rugby] are working yourself into the ground and the only reason you don’t work hard enough is that it doesn’t matter enough to you. What that ultimately means is that the other 29 guys in this squad don’t matter enough to you</em>.”</p>
<p style="text-align: justify;"><strong><span style="text-decoration: underline;">Further Postscript (added 22/05/12)</span></strong></p>
<p style="text-align: justify;">So, in the end Manchester City overcame their travails and the team dysfunction that has threatened all season to bring them up short of their potential. Congratulations to them and for the way in which the team stood together in the face of disaster and produced when it counted.</p>
<p style="text-align: justify;">Their experience this past season (2011-2012) has been very instructive in the context of the dynamics and motivation of high performing teams. At times, as has already been noted above, the egos and personal agenda of some of the players have not been conducive to collective output. In particular, there have been several occasions (arguably more than one would expect) when Manchester City players have openly clashed with each other, both on and off the pitch. Mario Balotelli has seemed unable to harness his highly individualist personality to the needs of the team, badly letting down his teammates at key moments of the season. Likewise, Carlos Tévez’ individual petulance deprived the team of his talents on the pitch for a significant portion of the season.</p>
<p style="text-align: justify;">And yet, those instances of destructive individualism may have provided the impetus that forged a cohesiveness amongst the remaining core of the squad that served it well in the last few weeks (and the last few minutes) of the season, when it looked like they had “blown it”. Balotelli’s self-inflicted sending off in the important away match against Arsenal finally cut his ego and reputation down to size. He was now irrelevant in the overall scheme of things. Likewise, when Carlos Tévez &#8220;returned from exile&#8221; ready for playing duty, it was with a clear sense of contrition and humility and it is interesting to note that he was welcomed back by the rest of the squad. That was almost certainly because they recognised that, on the pitch, Tévez could never be faulted for his commitment and contribution to the team. That is an essential ingredient in the dynamics of high performing teams.</p>
<p style="text-align: justify;">Next season, all eyes will be on the Manchester City players and the expectations of their supporters will be immense. The days of just wishing being Champions are history. The supporters and the owners will <span style="text-decoration: underline;">expect</span> to win. The Manchester City players will have to show that they have learnt collective lessons. Sustaining their individual and group motivation to win over the long haul is not an automatic. Much will depend on whether they really are willing and able to subordinate their individual interests to those of the collective. That is a culture that is difficult to create and sustain, especially when accompanied by astronomic wages and superstar status.</p>
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		<title>Leaders require courage and decisiveness, not just calculation and analysis</title>
		<link>http://www.vincero.co.uk/?p=241</link>
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		<pubDate>Sat, 25 Sep 2010 12:00:55 +0000</pubDate>
		<dc:creator>Robin</dc:creator>
				<category><![CDATA[Articles]]></category>

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		<description><![CDATA[So, Ed Miliband has prevailed over his elder brother, David, in the UK’s Labour Party leadership election. This result certainly represents a ‘turn up for the books’ compared to the perceived wisdom at the start of the race. David Miliband was the strong favourite to win, with Ed Miliband a 10:1 outsider seen largely as [...]]]></description>
			<content:encoded><![CDATA[<p></p><p style="text-align: justify;">So, Ed Miliband has prevailed over his elder brother, David, in the UK’s Labour Party leadership election. This result certainly represents a ‘turn up for the books’ compared to the perceived wisdom at the start of the race. David Miliband was the strong favourite to win, with Ed Miliband a 10:1 outsider seen largely as placing a marker for the future. Miliband senior exuded a sense of entitlement to the leadership, with a strategy reliant on building the perception of unstoppable momentum (reminiscent of Hilary Clinton’s strategy for the Democrat nomination?). However, in the course of the campaign he was outmanoeuvred by his younger brother who showed a ruthless streak in playing to the audience that counted – trailing his brother until the final ‘head to head’ round, Ed Miliband’s eventual 1.3% margin of victory was achieved through the support of the trades unions’ section of the electoral college.</p>
<p style="text-align: justify;">David Miliband had for some years been talked of as the future leader of his party. Indeed, Tony Blair apparently saw him as his own heir apparent and through much of Gordon Brown’s premiership, he seemed poised to assume the leadership mantle. He had several opportunities to challenge for the leadership, not just when Blair left office and Gordon Brown took over as Labour leader and Prime Minister unopposed, but also when several ‘coups’ were attempted against a hapless Brown. The most notable of these was when James Purnell resigned from the Cabinet in June 2009 calling on Brown to step down. The Labour Party’s collective conspiracy of cowardice, which had allowed Brown to become leader and Prime minister despite his manifest and widely understood unsuitability as a leader, ensured Brown survived.  At each opportunity, positive and decisive action by David Miliband could have changed the status quo but he failed to seize the moment. Perhaps this was because he calculated that the outcome was not particularly certain in his favour: far more likely to win the Labour leadership following Brown’s departure in the aftermath of an Election defeat. To that extent, David Miliband lacked courage and decisiveness and today’s defeat is a bitter testament to that.</p>
<p style="text-align: justify;">What has this to do with “leadership”? Certainly, effective leaders need to be able to weigh up the odds and choose the moment for action. After all, it is not leadership rather folly to engage in or commit others to rash or ill-considered action. However, effective leaders are best judged by how they act in adversity or uncertainty, when the outcome is unclear and the path ahead potentially perilous. Here, courage and decisiveness are essential tools, where vision and a sense of purpose prevail over sheer calculation and tactical assumptions. True leaders provide inspiration by such courage and decisiveness and this distinguishes them from ‘fair weather’ leaders who sound plausible when the going is good and whose authority rest on organisational or ‘tribal’ lines that can quickly evaporate. In many ways, leadership can be a lonely responsibility and both courage and decisiveness (judiciously used) are required, but by no means the only, parts of a leader’s make-up.</p>
<p style="text-align: justify;">Whether or not Ed Miliband turns out to be an effective leader remains to be seen. What can be said is that he has already displayed some courage, mixed with astuteness and a level of ruthlessness. Many effective leaders of the past were required to draw on such qualities when the going got tough and their ‘followers’ who looked to them for direction were de-motivated, demoralised or rudderless.</p>
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		<title>Actions Speak Louder Than Words: The Example Of A Quiet But Effective Leader</title>
		<link>http://www.vincero.co.uk/?p=247</link>
		<comments>http://www.vincero.co.uk/?p=247#comments</comments>
		<pubDate>Wed, 15 Sep 2010 12:00:55 +0000</pubDate>
		<dc:creator>Robin</dc:creator>
				<category><![CDATA[Articles]]></category>

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		<description><![CDATA[Air Chief Marshal Sir Keith Park has until now been one of the unsung heroes of British history. Most have heard of Winston Churchill and General Montgomery (“Monty’), whose leadership examples contribute powerfully to the story of the Second World War. Yet few other than historians and aficionados of that conflict know much, if anything, [...]]]></description>
			<content:encoded><![CDATA[<p></p><p style="text-align: justify;"><a href="http://www.vincero.co.uk/wp-content/uploads/2010/10/Keith-Park.png"><img class="size-full wp-image-248 alignright" title="Keith Park" src="http://www.vincero.co.uk/wp-content/uploads/2010/10/Keith-Park.png" alt="" width="167" height="251" /></a>Air Chief Marshal Sir Keith Park has until now been one of the unsung heroes of British history. Most have heard of Winston Churchill and General Montgomery (“Monty’), whose leadership examples contribute powerfully to the story of the Second World War. Yet few other than historians and aficionados of that conflict know much, if anything, about Keith Park, even though his leadership and contribution played a decisive part in the Battle of Britain. Today, on the 70<sup>th</sup> anniversary of what is regarded as the pivotal day of the aerial battle in the summer of 1940, commemorated as ‘Battle of Britain Day’, a 9ft bronze statue of Sir Keith was unveiled in a ceremony in London, attended by the current head of the RAF and 14 of the 80 surviving fighter pilots from that battle.</p>
<p style="text-align: justify;">Sir Keith Park commanded No. 11 Group Fighter Command, responsible for the fighter defence of London and southeast England. His pilots and ground crew would bear the brunt of the Luftwaffe’s attacks on Britain in the summer of 1940. A quiet, unassuming New Zealander, Park was the tactical genius who deployed his scarce pilot and aircraft resources to optimal effect at a time when Britain’s future balanced on a knife-edge. He was revered by his pilots, who respected his quiet but resolute leadership. We now know that Hitler and his Luftwaffe were not successful in paving the way for an invasion of Britain but, at the time, the outcome depended on decisions Park made, sometimes by the minute and the hour, under immense pressure and uncertainty. One of the top Allied air aces of the War, Johnnie Johnson, said of Park; “<em>He was the only man who could have lost the war in a day or even an afternoon</em>” and Lord Tedder, Chief of the Air Staff, said after the War; “<em>If any one man won the Battle of Britain, he did. I do not believe it is realised how much that one man, with his leadership, his calm judgment and his skill, did to save not only this country but the world</em>.”</p>
<p style="text-align: justify;">The reason why Park’s example is important is that he epitomises those leaders whose actions speak louder than words. We hear a lot about charisma and leadership but sometimes forget that “leadership” is also about judgement, resolution and effectiveness under the sort of pressure that would destroy those whose claim to “leadership” rests mainly on charisma or persona. Leadership is primarily about what leaders actually do, not how they posture. How many times do we see previously un-trumpeted leaders emerge in adversity as the real leaders, while other more ‘obvious’ ones fall by the wayside?</p>
<p style="text-align: justify;">Despite Park’s leadership example and record, he was replaced at 11 Group shortly after the Battle in a coup largely orchestrated by Trafford Leigh-Mallory, who had commanded the less strategically important No.12 Group covering the Midlands. Leigh Mallory was a manipulative self-publicist, envious of Park’s greater ostensible profile at 11 Group and had clashed with him over tactics during the Battle of Britain. Leigh-Mallory now championed a grand alternative strategy involving high profile offensive sweeps into France using large numbers of fighters, designed to engage and destroy German aircraft in bulk. Its effectiveness proved poor: in 1941 alone, RAF losses exceeded 500 pilots, equating to four aircraft lost for each German aircraft destroyed, with little effect on ground targets. Nevertheless, Leigh-Mallory’s gift for self-promotion and his greater apparent charisma ensured he stayed in the limelight until he died in an air crash in late 1944.</p>
<p style="text-align: justify;">Yet, look at the “quiet leader”, Sir Keith Park: calm judgement, resolve and skill – what better characteristics for a leader in a crisis? Who would you want answering the ‘red phone’ in the halls of power at 3 am?</p>
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		<title>Leadership Lessons from the BP Oil Spill Disaster</title>
		<link>http://www.vincero.co.uk/?p=238</link>
		<comments>http://www.vincero.co.uk/?p=238#comments</comments>
		<pubDate>Wed, 01 Sep 2010 12:00:34 +0000</pubDate>
		<dc:creator>Robin</dc:creator>
				<category><![CDATA[Articles]]></category>

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		<description><![CDATA[When Tony Hayward took over at the helm of BP in May 2007, he appeared to be the obvious successor to his widely respected predecessor, Lord Browne, and few commentators demurred with that perspective at the time. Yet, a little over 3 years later BP would announce his resignation as CEO in the wake of [...]]]></description>
			<content:encoded><![CDATA[<p></p><div>
<p style="text-align: justify;"><a href="http://www.vincero.co.uk/wp-content/uploads/2010/09/BP.png"><img class="alignright" title="BP" src="http://www.vincero.co.uk//wp-content/uploads/2010/09/BP.png" alt="" width="234" height="143" /></a>When Tony Hayward took over at the helm of BP in May 2007, he appeared to be the obvious successor to his widely respected predecessor, Lord Browne, and few commentators demurred with that perspective at the time. Yet, a little over 3 years later BP would announce his resignation as CEO in the wake of the Gulf of Mexico oil spill disaster and a series of gaffe prone responses by Hayward during the crisis management. A highly intelligent man, who had risen relatively rapidly through BP’s corporate ranks, with several notable achievements behind him, Hayward is widely vilified in BP’s major market, the US, and reduced to an object of ridicule by much of the US media. That’s not to mention the economic damage done to BP and investors through its share price fall and the legal and environmental costs of cleaning up. Although some argue that an oil spill such as this was always going to be career challenging for any oil company boss, much of the damage was self inflicted and can perhaps be explained by failings in Hayward’s leadership style and ability.</p>
<p style="text-align: justify;">Ironically, it is said that Hayward first came to his predecessor’s notice as a high-flyer during a leadership conference in Arizona in 1990. Promotion thereafter seems to have been rapid. Shortly before becoming CEO, he very publicly criticised BP’s leadership style, saying it was too directive and that the company didn’t listen sufficiently well. And yet it is precisely the failure to “listen”, to attune to the wavelength of a key constituency, that was at the heart of Hayward’s problems in managing the fallout from the initial oil platform explosion and leakage. Repeated utterances by Hayward struck entirely the wrong note to a US audience shocked and angered by what appeared to be a catastrophe on their doorstep. Early on, Hayward predicted that the environmental damage from the spill would be modest and he denied suggestions that underwater oil plumes were forming. Most damagingly, on NBC&#8217;s Today programme on 10th May, he observed; &#8220;There&#8217;s no one who wants this over more than I do, I&#8217;d like my life back.&#8221; It is not that Hayward didn’t care; he was probably trying to stress that he of all people was anxious to sort the problem and was attempting to reassure that BP was committed to capping the leak and cleaning up. However, his language and unassuming manner came across as blasé on the one hand and his rejection of claims of likely environmental damage, together with his defiance before the US House Energy and Commerce Committee in June, appeared arrogant and confrontational on the other, exactly the opposite of what ‘reputation management’ required in the context. Even though much of what he was saying at the time in terms of downplaying the extent of the potential environmental damage seems now to be borne out¹, this approach was inept and naïve to say the least. It is often assumed by Brits that, because Americans speak the same language as us, they perceive things in the same way and react in similar fashion. Wrong – ‘mistake number one’ in dealing with cross-cultural perception. Although the USA is a vast melting pot of different regions and cultural heritage, as a nation they usually respond homogenously to threats and require urgency and energy in finding solutions.</p>
<p style="text-align: justify;">Barack Obama’s leadership performance over this can also be criticised as having unnecessarily “upped the ante” but this was entirely foreseeable and something Hayward should have appreciated. Having experienced how George W. Bush’s tardy reaction to Hurricane Katrina in 2005 was the final nail in the coffin of his reputation, it seems obvious that President Obama was never going to “under-react” to an environmental crisis on his watch. Overnight, BP became <span style="text-decoration: underline;">British</span> Petroleum despite the fact that its US operation is staffed mainly by Americans, the oil platform was owned by Transocean (essentially a US company) and the exploratory well casing was installed and cemented by Halliburton. Nevertheless, it is Anglo-US relations that have been impacted and Tony Hayward’s career as CEO ended. He is being replaced by Bob Dudley, a US director who has been responsible for BP’s activities in the Americas and Asia since 2009.</p>
<p style="text-align: justify;">So, how come a ‘company man’ as intelligent (first class honours degree in geology) and experienced as Tony Hayward could fall so fast? What lessons can we learn from this?</p>
<ul style="text-align: justify;">
<li>Leaders, especially in business, frequently feel that they have to take personal charge of important matters and be seen to be doing so. This is partly a matter of ego and partly the nature of the pressures of the modern business world.</li>
<li>Tony Hayward became the personal face of BP’s response operation. He located himself in Houston and fielded most of the TV and other media interest. And yet, what personal experience of crisis management did he have? What experience of dealing with the US media at this level did he have? After all, PR was going to be crucial. Michael Cherenson, head of US public relations advisory firm Success Communications Group says; Hayward is &#8220;breaking some of the basic rules of reputation management&#8221; by being arrogant and confrontational. &#8220;He is actually doing the opposite of what he should be doing. He is spending most of his time talking rather than listening”.</li>
<li>Understandably, Hayward wanted to be visible at the start but, arguably, he should not have relocated to Houston and taken personal control. That should have been delegated to Bob Dudley, as executive head of BP’s Americas operation, with Dudley reporting directly to Hayward on the well-capping and clean up. It should have been left to Dudley and his US colleagues to be the front face of the campaign.</li>
<li>It takes great leadership to give others the limelight in such high profile situations and to be comfortable with responsibility being exercised by subordinates more suited or qualified to deal with the particular situation at hand. To do so is neither a slight on the appointed leader’s authority or position, nor an indication of inadequacy, yet many can feel defensive and want to be seen to be “in charge”. Perhaps this explains why Tony Hayward felt compelled to project himself into a situation and environment for which he was not best equipped.</li>
<li>Too often, “leadership” is equated with function, status and power. Such an approach is most dangerous when people who in reality are unsuited to leadership acquire positions in organisations through the passage of time, or are promoted because they are successful in manipulating the organisational hierarchy. They then jealously guard the exercise of leadership functions, a defensive approach that does not optimise outcomes. In the hands of inadequate leaders, it is downright dangerous (though that is not to say this applies to Tony Hayward).</li>
<li>The concept of “dispersed leadership” seeks to de-couple the role of “leadership” from function, status or power. Actual leadership on any particular issue at any particular time should be exercised by those most qualified or suitable in the circumstances. The ‘organisation appointed’ leader takes a back seat supervisory role consistent with the organisation’s governance responsibilities, lending advice and support where it is sought. This minimises ‘ego defensive’ leadership. ‘Organisation appointed’ leaders should be comfortable with such dispersal on a case-by-case basis but this does require a whole new mindset. Not all are ready for it.</li>
</ul>
<hr style="text-align: justify;" size="1" />1 <a href="http://www.telegraph.co.uk/news/worldnews/northamerica/usa/7918000/BP-oil-spill-Was-Tony-Hayward-right-after-all.html"><span style="color: #993366;">www.telegraph.co.uk/news/worldnews/northamerica/usa/7918000/BP-oil-spill-Was-Tony-Hayward-right-after-all.html</span></a><span style="color: #993366;"> </span></p>
<p style="text-align: justify;">
<p style="text-align: justify;"><a href="http://www.dailymail.co.uk/news/worldnews/article-1301002/BP-oil-spill-Why-claims-Gulf-Mexico-historys-worst-oil-spill-cynical-spin-campaign-ever.html"><span style="color: #993366;">www.dailymail.co.uk/news/worldnews/article-1301002/BP-oil-spill-Why-claims-Gulf-Mexico-historys-worst-oil-spill-cynical-spin-campaign-ever.html</span></a></p>
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